Public Service Announcement - Feedback Regarding Council Pools

Council is reviewing all of its facilities to ensure efficient operations, to work towards continuous improvements and guarantee users receive the highest quality of service while meeting all statutory requirements.

With the upcoming pool season, Council has been considering options to allow users to enjoy the pool amenities at the lowest cost and have opening times that can be accommodated within budget.

The decision to change the public access hours at the pools has been driven by:

  1. Record of utilisation of these facilities in the past;
  2. A new requirement to have 2 qualified lifeguards on the pool deck during public access periods which increases the cost.

Outside the public access times, the pools are available for booking by registered clubs, who have a trained lifeguard from their club present at all times. The members need to be season ticket holders as the gate will not be manned during these times.

Schools also have access to the pool outside public access times, given they have a minimum of two adult supervisors, one of whom must be a teacher, with appropriate expertise and qualifications present at all times.

Council has been in contact with all of these organisations and the response has been largely positive. Council has also offered to assist with training lifeguards in these organisations if they do not already have one within their group.

Council believes that these arrangements will mean that public access times at the pools will be able to be enjoyed with little or no disruption from other users and that overall, there will be limited reduction in pool access times.

A delay in the opening times at the pool until Saturday, 14 October was required to enable a number of lifeguards to be trained in order to meet Royal Lifesaving Society Australia supervision requirements and to complete some significant maintenance works at both facilities.

Council’s commitment to the ongoing development of pool facilities includes over $350,000 in Trangie and $230,000 in Narromine, to be allocated from the State Government’s Stronger Communities Fund over the next year for improvements that will bring long term benefits to our pools.

Council values community feedback. Anyone wanting to make a suggestion should contact Council in writing or by calling Council on 02 6889 9999. This ensures the highest standards of customer service are met and your queries or suggestions are dealt with in accordance with Councils Customer Service Policy.


PSA - Feedback Regarding Council Pools149 KB